Delivery and Returns
Delivery and dispatch
We will dispatch your item(s) within five working days of your purchase.
Please note that due to COVID-19 restrictions there may be a delay in your order being dispatched. We thank you for your patience.
Free UK delivery on orders over £30
£3.95 UK delivery on orders under £30
Returns, refunds and exchanges
Please note that in line with government guidelines St Albans Museums are currently closed. Please do not post your return to us until we have contacted you with further instructions.
We really hope you are delighted with your purchase; however, we are happy to offer a refund within 30 days of your purchase if you are not fully satisfied or have changed your mind.
To accept a return, we will need:
- Proof of purchase
- The item(s) to be returned in the original (or similar effective packaging) with original documentation
- The items to be returned in an unused condition, in unopened original packaging
Please note we unfortunately cannot accept refunds for items that are perishable (food or drink) clothing, costumes or jewellery unless they are faulty.
Return postage costs are non-refundable unless there was a fault with your item or mistake with your order.
Museum Shop Returns
St Albans Museum + Gallery
St Peters Street
You can also return your item in person to either St Albans Museum + Gallery or Verulamium Museum.
Please email email@example.com if there is a fault with your item or mistake with your order and we will organise for a replacement or refund.