Delivery and Returns

Delivery and dispatch

We will dispatch your item(s) within five working days of your purchase.

Free UK delivery on orders over £30

£3.95 UK delivery on orders under £30

Returns, refunds and exchanges

We really hope you are delighted with your purchase; however, we are happy to offer a refund within 30 days of your purchase if you are not fully satisfied or have changed your mind.

To accept a return, we will need:

  • Proof of purchase
  • The item(s) to be returned in the original (or similar effective packaging) with original documentation
  • The items to be returned in an unused condition, in unopened original packaging

Please note we unfortunately cannot accept refunds for items that are perishable (food or drink) clothing, costumes or jewellery unless they are faulty.

Return postage costs are non-refundable unless there was a fault with your item or mistake with your order.

Returns address:

Museum Shop Returns
St Albans Museum + Gallery
Town Hall
St Peters Street
St Albans
Hertfordshire
AL1 3DH

You can also return your item in person to either St Albans Museum + Gallery or Verulamium Museum.

Faulty items

Please email museumshop@stalbans.gov.uk if there is a fault with your item or mistake with your order and we will organise for a replacement or refund.